WELCOME TO OUR STORE
Welcome to the Vie Swimwear FAQ page. We’ve gathered answers to your most common questions about our products, sizing, orders, shipping, and more. If you need further assistance, our team is always here to help.
🛍️ Products & Fit
Q: How do I choose the right size?
A: Our swimwear is designed to offer a sculpting, supportive fit. Each product page includes a detailed size chart to help you find your perfect match. Still unsure? Feel free to contact us at contact@vieswimwear.com — we’re happy to assist with sizing recommendations.
Q: Are your swimsuits padded or lined?
A: Yes! All our tops are fully lined, and most styles include removable soft padding for customizable comfort and coverage. Product pages specify these details.
Q: What materials are your swimsuits made from?
A: We use premium, eco-friendly fabrics made from regenerated nylon (such as ECONYL®). Our suits are soft, sculpting, and resistant to chlorine, saltwater, and sun.
🚚 Orders & Shipping
Q: Where do you ship?
A: We ship worldwide! Shipping times and rates vary depending on your location. You can view shipping options at checkout.
Q: How long does shipping take?
A: Standard shipping typically takes 3–7 business days within North America. International delivery may take 7–14 business days. Express options are also available.
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log in to your account to check order status.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We accept returns on unworn, unwashed items with original tags and hygiene liners intact within 14 days of delivery. Final sale items are non-refundable.
Q: How do I start a return or exchange?
A: To initiate a return or exchange, please email us at contact@vieswimwear.com. We’ll guide you through the process.
♻️ Sustainability & Care
Q: Is Vie Swimwear sustainable?
A: Yes. Sustainability is at the core of our brand. Our fabrics are made from regenerated materials, and we use recyclable packaging to reduce waste.
Q: How should I care for my swimwear?
A: Rinse your suit in cold water after each wear. Hand wash gently with mild soap and lay flat to dry in the shade. Avoid machine washing, bleach, and rough surfaces.
💳 Payment & Gifting
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Do you offer gift cards?
A: Yes! Vie Swimwear gift cards are available in various denominations and make the perfect present. Delivered instantly by email.
💬 Still have questions?
We’re happy to help. Reach out to us at contact@vieswimwear.com or send us a message through our Contact Page.